Artefact Covid-19 Operations Guide
As the alert levels guide is designed to shift up and down as needed, we have written a full guide outlining how we will operate at all levels. What we are doing as a team, and what we ask of you, our customers, is all outlined below.
Should you have any other questions, please don’t hesitate to get in touch. Fill out the contact form by clicking HERE.
At all levels:
Please stay home if you are sick.
We will do our best to accommodate those who are Immunocompromised - please just ask. We will happily wear a mask while consulting with you even at Level 1, and are more than happy to handle all samples etc to help with cross contamination between customers.
We are also happy to do remote consultations at all levels if you are unable to or uncomfortable with going in store.
Level 1:
Business as usual.
Online store open and shipping. Shipping times determined by couriers schedule.
Click and collect available from our Ponsonby workshop for all orders.
In person consultations with the El Framo team regarding the Artefact range available.
All requirements of the El Framo Workshop apply where applicable, see below:
We still highly recommend signing into our business using the government’s QR tracker to help alert us and others should it be needed.
We will also be keeping up our regular routines of cleaning the benches regularly, and there will always be masks and hand sanitiser on site for you to use at your leisure.
No limits on customers in store, use of masks not necessary.
Level 2:
Precautions in places for our safety and yours.
Online store open and shipping. Shipping times determined by couriers schedule.
Click and collect available from our Ponsonby workshop for all orders.
In person consultations with the El Framo team regarding the Artefact range available.
All requirements of the El Framo Workshop apply where applicable, see below:
Regular hours in place and all staff back on normal shift rotations.
Please wear a mask when in the shop if possible. We will wear masks while serving customers to keep you and us safe.
No customer limits, but social distancing recommended. If we have too many customers in the shop when you arrive, please feel free to wait outside in the sun or leave your work with us while you go for a wander around Nuffield Street.
We highly recommend signing into our business using the government’s QR tracker to help alert us and others should it be needed.
We will be contact tracing all customers coming into the store, taking full name and cell phone number.
We will be keeping up regular sanitising routines of the consultation area to keep everything safe.
There will always be hand sanitiser on site for you to use, and we request you do before we begin a consultation.
Level 3:
Restricted access for customers: contactless drop off and collection.
Online store open and shipping. Shipping times determined by couriers schedule - likely to be busy, and packages likely to be delayed. Please be patient with us and the courier service.
We are also operating reduced hours and with fewer staff, so please be patient with us regarding dispatch times.
Contactless click and collect available from our Ponsonby workshop for all orders.
Limited contactless consultations available in person with El Framo Team.
All requirements of the El Framo Workshop apply where applicable, see below:
Only 1 person in the store at a time - customers must stay behind the perspex screen in the entrance way.
Staff on site in smaller shifts socially distanced.
Reduced hours: 10-2 Mon-Sat, Closed Sun
Call before to give us a heads up that you’re coming in if you would like to check how busy we are, and please be patient with us should there already be someone with us when you arrive.
Virtual consultations available at customers request, and must be by appointment. Drop the work off to us, or ask a bubble mate to do it for you, and we can chat to you while you’re in the comfort of your home. We will do this via Zoom or FaceTime for Apple users
If you can pay your invoice online before coming to collect that would be our preference, though we do have a wireless eftpos terminal that we will sanitise between users.
We will handle the artwork and samples at all time to ensure no cross contamination between customers.
Please wear a mask. Our team members will all wear one while consulting with you, and would appreciate if you wore them while inside the shop also. We have disposable ones available for customers, just ask us!
We highly recommend signing in at the door using the government’s official QR code tracker. We will also be contact tracing every customer manually taking full name and cellphone numbers.
There will be hand sanitiser and sanitising wipes available - please use them!
Level 4:
Workshop Closure.
Workshop closed staff as well as to customers for both consultations and click and collect for all orders.
Shipping of unessential items banned. Orders can still be placed online, and will be shipped or packaged for contactless collection once shifted to Level 3.
Our team will reply to enquiries from home, and help you plan out projects as best we can until we can chat in store.
Don’t hesitate to get in touch so you can help keep us amused!