Frequently Asked Questions

What are Archival Boards?

Archival boards are a huge part of the archival framing process.

By nature, paper and board tends to becomes acidic over time. It will seep into the paper of your artwork resulting in those nasty brown spots called foxing, or other paper discolouration issues. 

Archival boards have been specially designed to be acid neutral and stay that way, combatting this problem and keeping your artwork safer for longer. The aim is to ensure the work looks like it did when you put it in the frame for as long as possible.  

Archival boards are just the beginning of the archival framing process. UV Glass, air gaps and archival mounting are crucial for a full archival set up. If you have something really special that needs that level of protection, come and visit us in store to have a chat about a custom framing set up (Auckland only).

What makes you guys different to other frames I can buy online?

With a team of highly qualified framers, quality supplies and a modern looking and archival end product, we provide the only standard frame options on the market that are the same quality as all our custom framing work, for which we are well known and respected.

CLICK HERE to read more details about our product.

What is your Returns Policy?

In order to initiate a return, you must email us at with your order number and a brief description so we can advise what happens next.​

Do not just ship the frame directly back to our workshop without having a conversation with us first. Different returns have different processes.

Please check our Returns Policy in full detail HERE.

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How long will it take for my items to be shipped?

We have a 1-3 day production turn-around to allow time to make your order from scratch in the event our stocks are low. This will be on the quicker side if we have everything in stock. 

We will keep you in the loop by sending you an email update once your items have shipped.

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Do you offer in-store pickup?

We do! Artefact is our online store and we hold the line in our Ponsonby framing studio, El Framo.

All you need to do is select "In store pickup" during checkout, and once your order is ready you will get a notification to let you know you can come and collect.

You are more than welcome to come in any time or email us at  to check stock if you want something same day.

How do I track my order?

​We use Courier Post to deliver all orders. We will send a tracking number with delivery confirmation email that you will be able to use to not only track your order, but alter the delivery location for your package so you can customise the process to your life the day of expected delivery.

What if I need my frames urgently?

In Store Pickup:

We offer in store pickups from our workshop in Auckland, so if you need something urgently you can come and collect them directly rather than waiting for delivery. Thus will still require our 1-3 day production time. 

Same Day Pickup:

We aim to have our entire range on hand, but cannot guarantee it. Occasionally we need to make things to order.

If you need something immediately, please do come and visit us, or send us an email to  so we can let you know what we have on hand. We will do our absolute best to accommodate any request.

Delivered:

If you need your frames delivered with a quick turnaround, email us directly instead of ordering on the website so we can figure out the details and let you know what we can do for you. 

Everything ordered through the website will fall into the system with all other orders.

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What are your delivery options?

CLICK HERE to visit our Packing and Delivery page.

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Orders of 10 frames or more:

Because large order will have to be packaged specially, and shipping costs calculated separately, we need to process the order manually. As a result, you cannot currently order over 10 frames through the website.

Send us an email to  with a list of products you would like and a delivery address and we will get back to your with a quote shipping quote. 

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Do you provide International delivery?

No - We ship throughout New Zealand only. Frames can be incredibly delicate, so we focus on keeping the shipping domestic.

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Pricing

All pricing is in New Zealand Dollars (NZD) and includes GST

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What are your payment options?

We accept both credit card payments and direct debit. For direct debit, we will process your order as soon as payment is received.

Payment must be received within 2 business days of the order being placed, and include your invoice number as the reference.

If we do not receive the payment within this time frame, the order will be cancelled and a notification sent to your designated email.